Broadway Pediatric Associates 336 Center Avenue
Westwood, NJ
07675		 Phone:
(201) 664-7444
Fax:
(201) 666-9476

Informational Brochure

Services
Appointments
Emergencies
Payment
Insurance
Phone Calls
 

SERVICES

Our goal is to provide comprehensive medical care for your children, beginning at birth and continuing through their adolescent years. This includes well-baby care, annual physical examinations, care of acute and chronic medical problems, and evaluation of emotional, behavioral, and educational problems. We provide care in our office, and maintain privileges at Valley Hospital in Ridgewood and shortly, Hackensack University Medical Center.
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APPOINTMENTS

We will be happy to see your child by appointment during our regular office hours . For your convenience, we do have evening and Saturday hours. We are also in the office on Sunday mornings if your child is ill. You may make your appointment with whomever you choose, although we do recommend that you meet each of us. We wish that we could always see you and your child on time. Unfortunately, hospital responsibilities, unforeseen emergencies, phone calls from consultants, parents, schools, etc. often make it difficult for us to maintain the schedule we plan. We do value your time and we recognize how difficult it can be to wait with small children. Therefore, we will make every effort to notify you if we anticipate that we will be running behind schedule. Please let us know if you have to cancel an appointment or if you are unable to arrive on time. If you plan to bring more than one child to a given appointment, please let us know so that we can have a chart prepared and so that we can allow for some extra time.
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EMERGENCIES

Of course, if your child has an urgent problem at any time of the day, we are available by phone. Urgent phone calls during regular office hours will be handled immediately by one of us or by a registered nurse who is working under our direct supervision. After office hours, you will be connected with our answering service. One of us is available at all times. If necessary we will make arrangements to see you in the office or at the hospital.
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PAYMENT

We appreciate your payment at the time of service. For your convenience, we also accept either Mastercharge or Visa. If it is necessary for you to make other arrangements, our Office Manager will make every effort to assist you.
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INSURANCE

We participate in several managed care plans and may join others in the future. Please call our Office Manager if you have any questions about insurance plans or billing. If you belong to a plan with a specific co-pay amount per visit, we do expect payment at the time of service. Your insurance plan may restrict you to specific hospitals or diagnostic facilities or require you to receive certification prior to diagnostic evaluation or hospitalization. Please be aware of your plan's provisions. We may not have access to that information if you call us off-hours.
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PHONE CALLS

If you are calling about a non-urgent problem or you need advice, medication dosages, etc., you will be asked to leave a message. Please understand that if we are busy with emergencies or patients with appointments, these will take priority over a non-urgent phone call, but we will return your call as soon as we possibly can. If you call us with a problem, please have available a paper and pencil, the names of any medications your child is taking, and a recent temperature, if relevant. Also, know which pharmacy you plan to use and whether or not it is open. Many pharmacies have 24-hour emergency lines for their customers, but you must investigate this in advance and know their special emergency phone number. It is also a good idea to speak to your pharmacist about delivery policies. We are often asked to prescribe medication over the phone. As long as we are able to update your child's medications through regular examinations, we are certainly happy to refill prescriptions for chronic problems such as asthma, allergies, seizure disorders, etc. In general, however, we feel it is bad policy to prescribe medications, especially antibiotics, without seeing the patient. In setting this policy, our number one concern is your child's welfare. Of course, we realize that emergencies arise. In certain circumstances, we will prescribe an antibiotic over the phone, but we will expect that you will bring the patient to the office as soon as possible so that we can confirm our diagnosis.
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