| Broadway Pediatric Associates |
336 Center Avenue
Westwood, NJ
07675 |
Phone:
(201) 664-7444
Fax:
(201)
666-9476 |
Informational Brochure
Services
Appointments
Emergencies
Payment
Insurance
Phone Calls
SERVICES
Our goal is
to provide comprehensive medical care for your children, beginning at birth and
continuing through their adolescent years. This includes well-baby care, annual
physical examinations, care of acute and chronic medical problems, and
evaluation of emotional, behavioral, and educational problems. We provide care
in our office, and maintain privileges at Valley Hospital in Ridgewood and
shortly, Hackensack University Medical Center.
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APPOINTMENTS
We will be
happy to see your child by appointment during our regular office hours . For your
convenience, we do have evening and Saturday hours. We are also in the office on
Sunday mornings if your child is ill. You may make your appointment with
whomever you choose, although we do recommend that you meet each of us. We wish
that we could always see you and your child on time. Unfortunately, hospital
responsibilities, unforeseen emergencies, phone calls from consultants, parents,
schools, etc. often make it difficult for us to maintain the schedule we plan.
We do value your time and we recognize how difficult it can be to wait with
small children. Therefore, we will make every effort to notify you if we
anticipate that we will be running behind schedule. Please let us know if you
have to cancel an appointment or if you are unable to arrive on time. If you
plan to bring more than one child to a given appointment, please let us know so
that we can have a chart prepared and so that we can allow for some extra time.
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EMERGENCIES
Of
course, if your child has an urgent problem at any time of the day, we are
available by phone. Urgent phone calls during regular office hours will be
handled immediately by one of us or by a registered nurse who is working under
our direct supervision. After office hours, you will be connected with our
answering service. One of us is available at all times. If necessary we will
make arrangements to see you in the office or at the hospital.
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PAYMENT
We appreciate
your payment at the time of service. For your convenience, we also
accept American Express, Visa, Mastercharge and Discover. If it
is necessary for you to make other arrangements, our Insurance Manager will
make every effort to assist you.
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INSURANCE
We
participate in several managed care
plans and may join others in the future. Please call
our Insurance Manager if you have any questions about insurance plans or
billing. If you belong to a plan with a specific co-pay amount per visit, we do
expect payment at the time of service. Your insurance plan may restrict you to
specific hospitals or diagnostic facilities or require you to receive
certification prior to diagnostic evaluation or hospitalization. Please be aware
of your plan's provisions. We may not have access to that information if you
call us off-hours.
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PHONE CALLS
If you are calling about a non-urgent problem or you need advice,
medication dosages, etc., you will be asked to leave a message. Please
understand that if we are busy with emergencies or patients with appointments,
these will take priority over a non-urgent phone call, but we will return your
call as soon as we possibly can. If you call us with a problem, please have
available a paper and pencil, the names of any medications your child is taking,
and a recent temperature, if relevant. Also, know which pharmacy you plan to use
and whether or not it is open. Many pharmacies have 24-hour emergency lines for
their customers, but you must investigate this in advance and know their special
emergency phone number. It is also a good idea to speak to your pharmacist about
delivery policies. We are often asked to prescribe medication over the phone. As
long as we are able to update your child's medications through regular
examinations, we are certainly happy to refill prescriptions for chronic
problems such as asthma, allergies, seizure disorders, etc. In general, however,
we feel it is bad policy to prescribe medications, especially antibiotics,
without seeing the patient. In setting this policy, our number one concern is
your child's welfare. Of course, we realize that emergencies arise. In certain
circumstances, we will prescribe an antibiotic over the phone, but we will
expect that you will bring the patient to the office as soon as possible so that
we can confirm our diagnosis.
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